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Park Rules and Policies

The wish of management and staff is for all guests to be able to enjoy a safe, happy, friendly and relaxing stay whilst at the park.

Be considerate of others and ensure your accommodation/site and belongings are kept secure and tidy at all times. Please read the following which applies to all guests, residents or invited visitors.

AMENITIES

Are situated near the back pool and are open 24 hours for your convenience. All amenity buildings are shown on the reverse side map. All children under 12 years must be accompanied by an adult and be supervised at all times. Please consider others when using these facilities by leaving them in a neat and tidy condition.

ARRIVAL/CHECK IN

We look forward to welcoming you anytime after 2pm on the day of your scheduled arrival (depending on availability).

BASKETBALL BUCKET

Located near the Family Villas. Equipment is available for hire from reception with a refundable deposit.

BBQ AREAS

There are several FREE BBQ areas provided throughout the park. Please leave area clean after your use.

BICYCLES/SCOOTERS/ROLLERBLADES/HOVERBOARDS ETC.

These are allowed during daylight hours but guests should observe all the road rules including the wearing of helmets and necessary protective gear. CHILDREN MUST BE SUPERVISED AT ALL TIMES. These items are not to be used in the main entrance/exit area and the main street in the park. An in-house licence is needed for all guests to use & enjoy these items within the property. No skateboards, scooters, hoverboards, electric scooters or similar items are to be used within the park.

BOOM/SECURITY GATES

Please use your security gate key for entry and exit through the security gates. These are erected for the safety and security of all guests. Please do not tail through the gate after another vehicle. Failure to comply with this may result in damage to your vehicle and our boom gate. Damage to our security gate will be the responsibility of the guest.

BUSINESS

We understand that from time to time work may interrupt our guests while on holidays, so to ensure your business needs are met swiftly and efficiently, please visit us in reception for your phone messages/fax/photocopying/mail/internet requirements. Unfortunately messages will not be delivered to guests on site.

CAMP KITCHEN

There are 2 camp kitchens situated within the park for your convenience. Please leave clean after your use. See park map for locations.

COIN CHANGE

Available from reception for games room and laundries (during reception hours).

CREDIT CARDS

Due to increasing operational costs, a 2% fee will apply to the total amount on all credit card transactions. This is effective immediately from October 2011.

Should you not wish to incur any credit card transaction fees, there are alternate payment options available: Direct Deposit or Cheque. Please see reception for more information.

Please Note: Any cheque payments must be received 14 days prior to arrival to allow for processing. Cheques will not be accepted on arrival or for payment during your stay.

DEPARTURE/CHECK OUT

All rooms/sites to be vacated by 10am on the day of your departure. Early departures: should you wish to check out before reception opens, please make alternate arrangements the day before. If you would like to extend your stay (depending on availability) – please do so before 10am.

DEPOSIT FOR HIRE EQUIPMENT

Refundable deposits are required for the hire of equipment. Please see reception for more details.

DISHES

Dishes should be washed in the sinks provided in the camp kitchen and BBQ areas. Please do not use the laundry tubs to wash dishes.

DUMP POINT

See park map for location. Please use our dump point to discard of waste matter from – porta loos, motor homes or caravan toilets. Please do not empty these in our amenity blocks.

TREE RISK

We have many trees in our park that drop branches and debris. Staff are continually pruning to reduce the problem. Major contract pruning is also carried out twice yearly to further reduce the risk.

We cannot accept any responsibility what so ever for personal injury or damage to personal property from falling branches or debris.

FIRES

No open fires are to be lit at any time.

GAMES ROOM/TV ROOM/KIDS ACTIVITY CENTRE

Located adjacent to the Holiday Units, open from 8am -9.30pm. Children under 12 must be supervised at all times. Please register your name at reception. A refundable deposit is required to hire cues & table tennis bats.

GENERATORS

The use of generators is not permitted.

GO KARTS

Available from 8am – 6pm daily (8am – 5pm during winter), $10 per hour or $50 per day. A refundable deposit of $200 is required. Go Karts are not allowed out of the park at any time and are only to be used in designated areas (not to be used in main entrance/exit or main street in park). Safety helmets must be worn at all times. All guests should observe all road rules including wearing the necessary safety gear. CHILDREN MUST BE SUPERVISED AT ALL TIMES. An in-house licence and go kart agreement is needed for all guests to use & enjoy go karts within the property.

INTERNET

Wifi (Wireless Hotspot) Internet is available throughout the park across all types of accomodation. Guests are supplied a pre-determined wifi data limit at no charge. Extra data and and data plans are available to purchase via wifi hotspot online service. Please see reception for instructions and information on how to join/purchase extra data.

LAUNDRY

There are 2 laundry blocks located throughout the park. They have coin operated washing machines and driers for your use. The front laundry is open 24 hours and back laundry is open 7am – 9pm, for your convenience. Please do not erect temporary clothes lines on your accommodation/site, they WILL NOT BE PERMITTED. Ironing boards are located in each laundry & some accommodation. Irons are available for hire from reception. Washing powder is available for purchase from reception.

MAIL

Guests expecting to receive mail during their stay please address to: Att: Guest Name C/- Fraser Lodge Holiday Park 20 Fraser Street Torquay Hervey Bay QLD 4655.

MESSAGES

Phone messages are listed on the message board outside reception.

PARKING

Is allocated for most sites/accommodation (one car space per site/accommodation). Please park your vehicle in this allotted position and not on the roadways. (Boats will only be accepted on site providing they fit and are approved by management). Visitors should park their car at the front of the property on Fraser Street. No visitor cars are allowed in the park without consent from management.

PETS

Dogs via application.

QUIET TIME

Please be respectful of the enjoyment of others within the park by restricting noise from television, music and social gatherings between the hours of 9pm and 8am.

RECEIPTS

Please retain the receipt issued to you on arrival. This validates your length of stay and any bonds/deposits that may be refundable on your departure.

RECEPTION HOURS

8am – 6.30pm 7 days (Closed Xmas Day)

REFUND/CANCELLATION

All cancellations must be received in writing.
Email: 
stay@fraserlodgeholidaypark.com.au

Cancellations on on-line and web bookings made via 3rd party/Agent sites will receive NO refund and forfeit the full booking amount.

Cancellations on phone, email or on-line bookings through the Fraser Lodge Holiday Park online booking webpage with 14+ days notice will receive a refund of monies paid less administration fee of $30.00. Cancellations within 14 days of arrival will receive NO refund on monies paid.

RESTAURANTS, BARS, CAFÉS:

There are plenty of restaurants/bars/cafes in our area. Please see any one of our friendly staff for our local favourites.

RUBBISH

Can be placed in the large bins positioned near your site. Please assist staff by having your rubbish securely wrapped and placed in bins provided.

RECYCLING

Please ensure only recycled material is placed in bins with yellow lids.

SECURITY

Please be wary of security. Lock your cars and your accommodations when you leave them. Management cannot accept responsibility for theft of personal possessions.

SMOKING

Please note that smoking is not permitted in any accommodation or in and around the community areas.

SPECIAL NEEDS

Access friendly shower and toilet facilities are located within the park. See park map for location. Special access accommodation is also available.

SPEED LIMIT

All roads in the park are shared between pedestrian and vehicles. Speed limits are walking pace only.

SWIMMING POOL

There are 2 swimming pools for your enjoyment. Pool hours: 8am to 8.30pm in summer and 8am to 6pm in winter. Please be aware that there is no life guard on duty. Children must be supervised at all times in these areas. The use of the pool is for guests only. Please observe the rules to ensure safe use. Do not take glass containers of any kind into the pool areas. Remember alcohol and water DO NOT mix – so please no alcohol whilst using pool areas.

TELEPHONES

A public telephone is located adjacent to the back pool. It can be operated by coin or phone card. Phone cards and coin change available from reception.

TENNIS COURT

Please register your name at reception (adult required). White soled or non marking shoes are required. Free use of court with a refundable deposit for equipment hire. A fee will apply for lost balls or damaged racquets.

THINGS TO SEE & DO

Our reception staff will be happy to assist with any information and bookings of all local tours and attractions.

TOUR BOOKINGS

All tours including Fraser Island, Whale Watching, Lady Elliott Island and fishing trips can be booked and arranged through our free booking office with courtesy pickup on most tours. Accommodation can be organised for overnight or longer stays. Free limited storage available with all overnight tour bookings made at our office.

Please Note: Fraser Lodge Holiday Park is happy to recommend tour operators and attractions in the Wide Bay area that have had no due diligence in relation to the operating practices of these businesses and Fraser Lodge Holiday Park, its Owners, Directors, Employees or Agents shall not be held responsible or liable for any loss, damage or injury sustained by any person availing themselves of the services of those businesses recommended by it.

TRAVEL INSURANCE

We recommend all guests take out Travel Insurance whilst on holidays. This should protect against the unlikely event that you may be forced to cancel. Examples of unforeseen circumstances: In case of bad weather (ie. excess rain), death in family, transport difficulties (ie. plane strike or flights being cancelled), severe emergency events (ie. flood, fire) – these are just some issues you may face. Insurance policies vary between companies so take the time to research thoroughly to ensure you are protected against all issues that may be encountered.

TV/CABLE RECEPTION

Plug in points have been installed throughout the park for ensuite and powered sites. Please see reception for connecting cable. A refundable deposit is required.

VERANDAH

Please do not hang laundry on your balcony. For your convenience, clothes airers are available from reception, a refundable deposit is required. Coin operated driers are located in the laundries.

VISITORS

All visitors should be registered on arrival. Guests are also responsible for their visitor’s behaviour. Any visitor that stays overnight must be registered prior to staying. (fees apply)

WATER

Water restrictions may apply. Strict council regulations apply to the use of water at our property. Please see reception for full details on these restrictions to help us meet the strict standards. Please help us to conserve our planets natural resources by conserving water.

WATER HAZARDS

Parents and guardians please note the location of two lagoons which may pose as water hazards to small children or other non-swimmers. The lagoons are clearly identified on our site plans and strict supervision should be maintained to prevent children and non-swimmers from gaining access. Fraser Lodge Holiday Park, its Owners, Directors, Employees or Agents shall not be held responsible or liable for any death or injury caused to any persons directly or indirectly through gaining access to lagoons or any other water hazard in the park and Fraser Lodge Holiday Park hereby indemnities and holds harmless, its Owners, Directors, Employees or Agents from any actions, claims or other suits or demands which may arise.

WILDLIFE

As a guest you are welcome to enjoy the opportunities for interaction with our local wildlife. As cute as they may be however, feeding the wildlife can be detrimental to their health. We ask that you not feed any of the animals.

EVACUATION PLAN

Please make yourself familiar with our evacuation plan in case of any unforeseen emergency. In case of emergency, please remain calm and follow instruction from staff. For after hours emergency only, please call 0416 894 432 or 000 in cases relating to FIRE, POLICE or AMBULANCE. Our local police number is 07 4128 5333

NOT ALLOWED LIST

Our list for the not allowed under any circumstances is as follows:

NO ILLEGAL DRUG USE: NO EXCESSIVE USE OF ALCOHOL: NO UNDUE MESS AROUND SITE: NO UNREGISTERED OVERNIGHT GUESTS: NO UNDUE NOISE: NO ACTS OF VIOLENCE OR ABUSE: NO SMOKING IN ACCOMMODATION: NO UNREGISTERED VEHICLES: NO SKATEBOARDS OR SIMILAR ITEMS AND NO ‘L’ PLATE DRIVERS.

**FAILURE TO COMPLY WITH ANY OF THE ABOVE OR ANY PARK RULES MAY RESULT IN GUEST BEING ASKED TO VACATE & LEAVE THE PROPERTY WITH NO REFUND ISSUED**

Note: Any caravan/campervan leads connected to our power outlets must be 15 AMP tested and tagged! The use of double adaptors is not allowed!

PLASTIC COVERS, CARPETS OR MATS OUTSIDE TENTS OR CARAVANS ARE NOT PERMITTED ON ANY LAWNED AREA. SHADE CLOTH OR SIMILAR IS WELCOME.

Please enjoy your stay!