8am – 6.30pm 7 days (Closed Xmas Day)
All cancellations must be received in writing.
Cancellations on on-line and web bookings made via 3rd party/Agent sites will receive NO refund and forfeit the full booking amount.
Cancellations on phone, email or on-line bookings through the Fraser Lodge Holiday Park online booking webpage with 14+ days notice will receive a refund of monies paid less administration fee of $30.00. Cancellations within 14 days of arrival will receive NO refund on monies paid.
RESTAURANTS, BARS, CAFÉS:
There are plenty of restaurants/bars/cafes in our area. Please see any one of our friendly staff for our local favourites.
Can be placed in the large bins positioned near your site. Please assist staff by having your rubbish securely wrapped and placed in bins provided.
Please ensure only recycled material is placed in bins with yellow lids.
Please be wary of security. Lock your cars and your accommodations when you leave them. Management cannot accept responsibility for theft of personal possessions.
Please note that smoking is not permitted in any accommodation or in and around the community areas.
Access friendly shower and toilet facilities are located within the park. See park map for location. Special access accommodation is also available.
All roads in the park are shared between pedestrian and vehicles. Speed limits are walking pace only.
There are 2 swimming pools for your enjoyment. Pool hours: 8am to 8.30pm in summer and 8am to 6pm in winter. Please be aware that there is no life guard on duty. Children must be supervised at all times in these areas. The use of the pool is for guests only. Please observe the rules to ensure safe use. Do not take glass containers of any kind into the pool areas. Remember alcohol and water DO NOT mix – so please no alcohol whilst using pool areas.
A public telephone is located adjacent to the back pool. It can be operated by coin or phone card. Phone cards and coin change available from reception.
Please register your name at reception (adult required). White soled or non marking shoes are required. Free use of court with a refundable deposit for equipment hire. A fee will apply for lost balls or damaged racquets.
THINGS TO SEE & DO
Our reception staff will be happy to assist with any information and bookings of all local tours and attractions.
All tours including Fraser Island, Whale Watching, Lady Elliott Island and fishing trips can be booked and arranged through our free booking office with courtesy pickup on most tours. Accommodation can be organised for overnight or longer stays. Free limited storage available with all overnight tour bookings made at our office.
Please Note: Fraser Lodge Holiday Park is happy to recommend tour operators and attractions in the Wide Bay area that have had no due diligence in relation to the operating practices of these businesses and Fraser Lodge Holiday Park, its Owners, Directors, Employees or Agents shall not be held responsible or liable for any loss, damage or injury sustained by any person availing themselves of the services of those businesses recommended by it.
We recommend all guests take out Travel Insurance whilst on holidays. This should protect against the unlikely event that you may be forced to cancel. Examples of unforeseen circumstances: In case of bad weather (ie. excess rain), death in family, transport difficulties (ie. plane strike or flights being cancelled), severe emergency events (ie. flood, fire) – these are just some issues you may face. Insurance policies vary between companies so take the time to research thoroughly to ensure you are protected against all issues that may be encountered.
Plug in points have been installed throughout the park for ensuite and powered sites. Please see reception for connecting cable. A refundable deposit is required.
Please do not hang laundry on your balcony. For your convenience, clothes airers are available from reception, a refundable deposit is required. Coin operated driers are located in the laundries.
All visitors should be registered on arrival. Guests are also responsible for their visitor’s behaviour. Any visitor that stays overnight must be registered prior to staying. (fees apply)
Water restrictions may apply. Strict council regulations apply to the use of water at our property. Please see reception for full details on these restrictions to help us meet the strict standards. Please help us to conserve our planets natural resources by conserving water.
Parents and guardians please note the location of two lagoons which may pose as water hazards to small children or other non-swimmers. The lagoons are clearly identified on our site plans and strict supervision should be maintained to prevent children and non-swimmers from gaining access. Fraser Lodge Holiday Park, its Owners, Directors, Employees or Agents shall not be held responsible or liable for any death or injury caused to any persons directly or indirectly through gaining access to lagoons or any other water hazard in the park and Fraser Lodge Holiday Park hereby indemnities and holds harmless, its Owners, Directors, Employees or Agents from any actions, claims or other suits or demands which may arise.
As a guest you are welcome to enjoy the opportunities for interaction with our local wildlife. As cute as they may be however, feeding the wildlife can be detrimental to their health. We ask that you not feed any of the animals.
Please make yourself familiar with our evacuation plan in case of any unforeseen emergency. In case of emergency, please remain calm and follow instruction from staff. For after hours emergency only, please call 0416 894 432 or 000 in cases relating to FIRE, POLICE or AMBULANCE. Our local police number is 07 4128 5333
NOT ALLOWED LIST
Our list for the not allowed under any circumstances is as follows:
NO ILLEGAL DRUG USE: NO EXCESSIVE USE OF ALCOHOL: NO UNDUE MESS AROUND SITE: NO UNREGISTERED OVERNIGHT GUESTS: NO UNDUE NOISE: NO ACTS OF VIOLENCE OR ABUSE: NO SMOKING IN ACCOMMODATION: NO UNREGISTERED VEHICLES: NO SKATEBOARDS OR SIMILAR ITEMS AND NO ‘L’ PLATE DRIVERS.
**FAILURE TO COMPLY WITH ANY OF THE ABOVE OR ANY PARK RULES MAY RESULT IN GUEST BEING ASKED TO VACATE & LEAVE THE PROPERTY WITH NO REFUND ISSUED**
Note: Any caravan/campervan leads connected to our power outlets must be 15 AMP tested and tagged! The use of double adaptors is not allowed!
PLASTIC COVERS, CARPETS OR MATS OUTSIDE TENTS OR CARAVANS ARE NOT PERMITTED ON ANY LAWNED AREA. SHADE CLOTH OR SIMILAR IS WELCOME.
Please enjoy your stay!